I was in tech support during the 90's. I became a net admin and telco engineer in 1998 and have been managing a WAN that covers 5 states for the US DoD. I don't have all that many customer service duties anymore, but I still get my share of 12:00 flashers. I must say that working with users isn't as bad as working with some of the telco service providers, though.
http://www.thepetitionsite.com/petition/739878817 (There's a clickable link to this on my profile.) This is an official petition to try to take action against a repeat copy-catter. Please take the time to read the entire petition and sign if you're agreeable. (Or msg me for details.) You may hide your name if you sign, but it is EXTREMELY IMPORTANT that you write in the user name you use here - no user name, I can't use the signature, sorry. Thanks in advance!! Much love to all my cheezfrends!